Privacy Policy

In this policy, the words "we", "our", and "us" refer to CORE.AI SCIENTIFIC TECHNOLOGIES PRIVATE LIMITED and the privacy mechanism outlined identify personally identifiable or personal information that may be collected, how such information is used, and the choices you have regarding our use of this information.


Before using our Site and Services, please carefully read our Terms of Use, which you can view here : (Insert Website T&C Link ) and this Privacy Policy.
In addition to the terms stated in Term of Use Agreement provided under this Website, we are committed to protecting your privacy. Authorized representatives of CORE.AI SCIENTIFIC TECHNOLOGIES PRIVATE LIMITED on a need-to-know basis only use any information received from you. We constantly review our systems and data to secure your personal information. We will investigate any complaint or such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. Any User who does not agree with any provisions of the same is required to leave the Website immediately. Should you disagree with policy and still continue to access the Website and provide your personal information, CORE.AI SCIENTIFIC TECHNOLOGIES PRIVATE LIMITED disclaim all the liabilities arising therefrom.


We may modify this Privacy Policy at any time, without prior notice, and changes may apply to any Personal Information we hold about you, as well as any new Personal Information collected after the Privacy Policy is modified. If we make changes, a revised Privacy Policy will be posted to our Site; the last revision date is included at the top of the page. We will provide individuals who create an Account ("Members") with advanced notice by email if we make any material changes to how we collect, use or disclose Members' Personal Information or impact Members' rights under this Privacy Policy. Members are responsible for ensuring we have an up-to-date active and deliverable email address to reach them. Your continued use or revisitation of the Site or the Services following the posting or notice of a revised Privacy Policy means that you accept and agree to the changes. You are expected to check this page from time to time to be aware of any changes, as they are binding on you.

We also may provide additional "just-in-time" disclosures or additional information about the data collection, use and sharing practices of specific Services. Such notices may supplement or clarify our privacy practices or provide you with additional choices about how we process your personal information.

This Site is offered and available to users who are 18 years of age or older. Using the Site, you represent and warrant that you are at least 18 years old and of legal age to form a binding contract with us. If you do not meet all of these requirements, you must not access or use our Site.


We are registered under Company Act 2013 as CORE.AI SCIENTIFIC TECHNOLOGIES PRIVATE LIMITED and refer to ourselves in the first person throughout this policy. Our registration offices is No. 6/858-M, 2nd Floor, Suite No.695 Valamkottil Towers, Judgemukku, Kakkanad Ernakulam Ernakulam KL 682021 IN

Our Data Protection Officer is the CEO. You can contact CEO by post at: No. 6/858-M, 2nd Floor, Suite No.695 Valamkottil Towers, Judgemukku, Kakkanad Ernakulam Ernakulam KL 682021 IN or by email at:


Personal information is that information that can be used to identify you directly or indirectly. It includes de-identified data that would enable us to identify you when linked to other information available to us. Personal data does not include data that has been irreversibly anonymised or aggregated so that we cannot identify you through it, even in conjugation conjunction with other information.

However, any data/ information relating to an individual that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.

By clicking "I accept" when downloading the App or proceeding to the Website and/or using our services, you represent that you voluntarily provide us with personal information, and consent to their collection, use and disclosure in accordance with this Privacy Policy. You also represent that you are duly authorised by any third party (including a child or an employer) whose information you share with us. We shall act as per your representation of authority and shall not make any independent enquiries to ascertain the veracity of your authorisation. If you do not have sufficient permission, you shall be solely responsible for your acts and omissions, including sharing of information with us by you and the consequential processing and actions taken by us in accordance with this Privacy Policy.

INFORMATION WE COLLECT FROM YOU, like many other websites, uses “Cookies”. Cookies are small data files that a website stores on your web browser. These are used to store your preferences and previous activities, browse activities, profiling, and tracking behaviour on this Website. By visiting P, you acknowledge, accept, and expressly authorize the placement of cookies on your web browser. We recommend that you clear the cookies stored on your browser from time to time.

The information that we may collect from you includes your name, mailing address, phone number, email address, contact preferences, occupation, login information (account name, password), marketing preferences, social media account information, and as applicable, IP address.

If you sign up for subscription, we process your payment information through third-party payment processors. We do not have direct access to your payment information.


Information from business partners, suppliers, and subcontractors

Advertising networks and information providers: we work closely with advertising networks, analytics and search information providers, and we sometimes receive information about you from them.

Information from other websites and services we operate and provide: where this happens, we will let you know about sharing the data internally or combining it with the Website.


We use your Personal Information for purposes that include the following:


  • Your registration for the purpose of receiving our Services, identification, communication, notification and for fulfilment of the Terms and Conditions
  • Analysis, research, training, and disclosure (where required) to its affiliates, agents, and government authorities.
  • Offering you personalized Services and targeted advertisements .
  • Improvement of our products and services.
  • Research and analysis for the development of commercial solutions.
  • Addressing your requests, queries, and complaints, in any, pertaining to our Services; other customer care related activities.
  • Investigating, enforcing, and resolving disputes.
  • For the purpose of contacting, you to provide you with information on new Services and offers, taking feedback, assisting you with completion of transactions or other issues relating to the use of Services;
  • To send notices, communications, alerts, new offers relevant to use of the Services offered by CORE.AI SCIENTIFIC TECHNOLOGIES PRIVATE LIMITED on Website/app.
  • Carrying out our obligations in relation to any agreement with our business partners or contractors.
  • Technical administration and customization of Website, and other general administrative and business purposes.


We store your personal information in accordance with applicable laws, which means we keep your data for as long as necessary to provide you with our Services or as may be required under any law. We shall store your personal information for lawful purposes only. We keep de-identified data for research and statistical purposes for a longer period.

If you close your account, we have no obligation to retain your data, and we may delete any or all your data without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or if required by law, or for other legitimate purposes. We may continue to store your data in anonymised form for analytical and research purposes.


We may disclose and, in some cases, transfer your personal information to such entities as required to provide services to you and to provide value-added services or other third party products and services to the extent permitted by applicable law. These entities may be located outside India, which you hereby consent to. We require such entities to protect your information through equivalent security measures as what we would adopt. An indicative list of entities we may disclose or transfer data to are provided below:

  1. Service Providers: We share personal information with companies that provide Services on our behalf, such as website hosting, data storage, software services, email services, marketing, fulfilling customer orders, providing payment services, data analytics, data mining, providing customer services, and conducting surveys. These companies may be located within or outside India, but in any case, they are obligated to protect your data.

We may also share information with employees, data processors, consultants, business partners and technology partners on a need-to-know basis. Such entities would be contractually obligated to maintain confidentiality in relation to your data.

  1. Business Affiliates: We may disclose or transfer some of your information to entities in the Group, affiliates, associates, subsidiary, holding company of the Company, associates, and subsidiary of having Company of the Company including foreign entities, and in particular group companies and affiliates who are involved in the provision of products and services, to the extent permitted by applicable law. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer all personal information to the relevant third party with the same rights of access and use
  2. Law Enforcement Agencies: We may share information with law enforcement agencies pursuant to lawful requests for information and otherwise as required under any law applicable at the given time, both in India and outside India.
  3. Other Third Parties: We may also disclose personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

  4. Anonymised, aggregated data that cannot re-identify you, may be shared with advertisers, research firms and other partners.


We are committed to maintaining the privacy of the information uploaded by you on the website and complies with the industry-standard security safeguards to secure the website and the information provided/uploaded by you.

We use reasonable technical, administrative, and physical security measures to safeguard all data you share with us. We also have comprehensive internal policies in place to prevent unauthorised access to your data. We take adequate steps to ensure that third parties we share data with also adopt a reasonable level of security practices and procedures to ensure the privacy and security of your information.

However, we are not responsible for any loss, unauthorised access, safety issue or any harm caused to you by any misuse of your personal information unless it is a direct and foreseeable consequence of negligence and non-compliance on our part only. You hereby acknowledge that we are not responsible for any third-party action or action on your part leading to loss, damage or harm to you or any other person.

For any data loss or theft due to unauthorised access to your electronic devices through which you avail our Services, Company shall not be held liable for any loss whatsoever incurred by you. Further, you are liable to indemnify the Company as per the Terms of Use.


We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. However, you have the sole responsibility of ensuring that you review the accuracy of information provided by you and contact us in case of discrepancies, or in case you wish to discontinue the use of our services. You have the following rights regarding your personal information:

  • You have the right to access your personal information, and request correction and deletion. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through [Insert link of relevant email address for customer care]. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or subsequently becomes untrue, inaccurate, out of date or incomplete), or we have reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, we may, at our sole discretion, discontinue the provision of the Services to you. There may be circumstances where we will not correct, delete, or update your Personal Information, including (a) where the Personal Information is opinion data that is kept solely for evaluative purpose; and (b) the Personal Information is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.


We will respond to your request within a reasonable time.


Our Website and App may contain links to third-party services and give you the ability to access such third-party websites, products, and services. Please note that you may proceed to the use of such a third-party website or service at your own risk, and the Company will not be held liable for any outcome or harm arising as a result of your use of such third-party websites or services. Please read the privacy policies of any third party before proceeding to use their websites, products, or services.


We may periodically revise or update this Privacy Policy. Your continued use of our products and services after the Privacy Policy's effective date means that you accept the revised Privacy Policy. If you do not agree with any such revised terms, please refrain from using our Services and contact us to close any account you may have created.


This Cookie Policy (“Cookie Policy”) is a part of and incorporated within and is to be read along with the Privacy Policy (“Policy”) and Term of Use. The capitalized terms used in this Cookie Policy, but not defined herein, shall have the meaning given to such terms in the Privacy Policy.


Cookies are small text files placed on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called "first party cookies." So, cookies served by Phoenix while you are on the Phoenix Platform are first-party cookies. Cookies served by companies that are not operating the domain you are visiting are called "third party cookies." For, e.g., we may allow Google to set a cookie on your browser while you visit the Phoenix Platform, and that would be a third-party cookie. Cookies may also endure for different periods of time. "Session Cookies" only last only if your browser is open. These are deleted automatically once you close your browser. Other cookies are "persistent cookies", meaning that they survive after your browser is closed. For example, they may recognize your device when you re-open your browser and browse the internet again.

"Pixel tags" (also called beacons or pixels) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including, for example, device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide how third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the domain owner's permission.

Local storage is a technology that allows a website or application to store information locally on your device. "Software Development Kits" (also called SDKs) function like pixels and cookies but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, thereby allowing the partner to collect certain information about user interaction with the app and information about the user device and network information.


We use cookies and other identification technologies for various purposes, including authenticating users, store information about you (including on your device or in your browser cache) and your use of our Services and the Phoenix Platform, remembering user preferences and settings, determining the popularity of the content, delivering and measuring the effectiveness of advertising campaigns, analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our Services.


The types of cookies that may be used on our Website are as follows:

Authentication Cookies: These cookies (including local storage and similar technologies) tell us when you are logged in, so we can show you the appropriate experience and features such as your account information, order history, and edit your account settings.

Security and site integrity cookies: We use these cookies to support or enable security features to help keep Phoenix safe and secure. For example, they enable us to remember when you are logged into a secure area of the Services and help protect your account from being accessed by anyone other than you.

Site features and Services: These provide functionality that helps us deliver products and Services. For example, cookies help you log in by pre-filling fields. We may also use cookies and similar technologies to help us provide you and others with social plugins and other customized content and experiences, such as making suggestions to you and others.

Analytics and research: These are used to understand, improve, and research products and Services, including when you access the Phoenix website and related websites and apps from a computer or mobile device. For example, we may use cookies to understand how you are using site features and segmenting audiences for feature testing. Our partners and we may use these technologies and the information we receive to improve and understand how you use websites, apps, products, services and ads.

Advertising: Things like cookies and pixels are used to deliver relevant ads, track ad campaign performance and efficiency. For example, our ad partners and we may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites. Similarly, our partners may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed or provide us with information about how you interact with them.


Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are several ways to manage cookies. Please refer to your browser instructions or help screen to learn more about adjusting or modifying your browser settings.

If you disable the cookies that we use, this may impact your experience. At the same time, on the Phoenix Platform, for example, you may not be able to visit certain areas of the Phoenix Platform, or you may not receive personalised information when you visit the Phoenix Platform, or you may also be unable to login to services or programs, such as logging into forums or accounts.

If you use different devices to view and access the Phoenix Platform (e.g. your computer, smartphone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.